Key Responsibilities:
People Management:

• Conduct quarterly and annual performance reviews for store management.
• Develop action plans to address performance issues.
• Monitor and minimize staff absence to maximize productivity.
• Foster an approachable communication culture.
• Ensure proper staffing levels.
• Promote development opportunities within the company.

Customers:

• Implement a service culture and address issues from Mystery Shopper audits.
• Maintain product range and planograms.
• Maximize promotional availability and sales.
• Ensure full shop availability for customers.
• Staff personal service areas according to trading conditions.

Operations:

• Adhere to operational processes as per the Store Operations Manual.
• Implement Hygiene Management Action Plans.
• Conduct daily store walks to identify and resolve issues.
• Maintain fresh food quality and waste management processes.
• Ensure price integrity across the store.
• Inspect and maintain equipment regularly.
• Complete and review store Log Books weekly, developing action plans as needed.

Financial:

• Maximize sales and meet sales budgets.
• Achieve promotional sales targets.
• Control costs and payroll as a percentage of sales.
• Achieve or exceed budgeted profit.
• Control shrinkage within budget.

Requirements:

• Degree in Business Management or related field.
• 2 years as Branch Stock Controller/Section Lead or 1 year in a similar position.

Skills:

• Inventory Management
• Customer Service
• People Management
• Financial Management
• Computer Literacy
• Data Analysis
• Budget Management

Attributes:

• Relationship-building, Team player, Effective communication, Interpersonal skills, Problem-solving Skills, Creativity/Innovativeness, Integrity & Confidentiality