Overall purpose of the role: 
Provide additional technical support required to maintain a standard level of service to the office and be the main point of contact for IT related issues in DRC Kenya Eastleigh field office in Nairobi for a duration of 6 months. The role will be responsible for planning, development and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network in coordination and consultation with the DRC IT Officer.

Responsibilities: 

• Install and configure computer hardware, authorized software, systems, networks, printers, and scanners. 
• Liaise with the Country MIS Coordinator regarding issues/faults in a timely manner.
• Offer technical support to all end users of hardware & software issues. 
• Ensure that company data is safely backed up to OneDrive and SharePoint. 
• Daily monitoring of servers to for optimal performance,100% uptime and availability of systems. 
• Maintain, improve, and ensure healthy back-ups of beneficiaries’ database. 
• Generate monthly systems usage reports.
• Oversee software and network security.
• Undertake simple development tasks on the Information Management Systems as assigned from time to time. 
• Continually perform preventative maintenance.

Experience and technical competencies:  

• At least 1 Year Experience in fast paced organization.
• Have HTML, PHP-MVC, JS and CSS coding background. 
• Knowledge of CodeIgniter framework will be an added advantage. 
• Basic understanding of relationship database including MySQL. 
• Basic understanding of Linux (Ubuntu) and Windows 10 support. 
• Knowledge of and competence in Microsoft operating systems and Microsoft 365. 
• Attention to detail with an excellent analytic and research background. 
• Cheerful, articulate, positive attitude and eager to learn. 

Education: 

• Bachelor’s degree in Information Technology or other related field from a recognized institution 
• Certification in computer networks (CCNA, N+, etc)

Languages:

• Fluency in English and Kiswahili.

DRC’s Core competencies: 
All DRC roles require the post-holder to master the below DRC’s core competencies: 

• Striving for excellence: you focus on reaching results while ensuring an efficient process.
• Collaborating: you involve relevant parties and encourage feedback.
• Taking the lead: you take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: you Uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions:  
Reporting to: Urban Area Manager with technical reporting line to Information Management Coordinator
Availability: July 2024
Location:  Eastleigh - Nairobi
Key stakeholders:
External: Service providers, partners

General
Commitments: 
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html)

Application Process:
Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.  

We only accept applications sent via our online-application form on www.drc.ngo under Vacancies. 

Applications should be sent no later than: 2nd June 2024.

Gender Equality: 
DRC is committed to achieving gender parity in staffing at all levels.  In light of this, female candidates and those from minority groups are strongly encouraged to apply.