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IT Assistant (Expired)

Recruiter / Employer: Bridge International
Contract: Permanent
Salary: Confidential
Status: Expired

Job Description

Job Summary:

We are seeking an IT Assistant to join our team and manage the installation and maintenance of computer hardware and software systems. Maintains, repairs, and upgrades networks/data systems. The successful candidate will have a strong understanding of IT principles and the ability to troubleshoot hardware and software problems, and program and administer web-based databases, and applications. The IT Assistant will provide technical assistance to our team, install and configure hardware and software, and maintain our computer systems.


Duties and Responsibilities:

  • Designs wired/wireless networks. Oversees the installation and maintenance of network connections (e.g., servers, hubs, routers, voice/data switches, video feeds, wiring, etc.).

  • Maintains an effective configuration management system. Sets up LAN, WAN, terminal services, and Wi-Fi networks and maintains file servers (e.g., users, space allocations, backups, etc.).

  • Maintains the security and preservation of computer networks/data systems.

  • Develop procedures that promote the proper use and care of technology resources (e.g., consent forms, maintenance, storage, etc.).

  • Monitors compliance with all licensing agreements. Upholds user policies/privileges.

  • Provide technical assistance to staff on hardware and software issues.

  • Install, configure, and troubleshoot hardware and software.

  • Monitor and maintain computer systems and networks.

  • Set up accounts and user profiles.

  • Maintains the confidentiality of privileged information.

  • Provide system administration and maintenance.

  • Respond to and diagnose technical hardware and software issues.

  • Research and recommend new technologies.

  • Create and maintain documentation of technical processes.

  • Follow up with users to ensure their technical issues have been resolved.

  • Evaluate, develop, and implement disaster recovery procedures that minimize downtime.



  • Strong technical skills as evidenced by a bachelor’s degree in Information Technology, Computer Science, or a related field.

  • 4+ years of experience in IT support.

  • Experience in LAN/WAN connectivity and system installation, maintenance, and repair.

  • ​Advanced continuing education certifications are desirable (e.g., software languages, applications, tools, database management systems, operating systems, etc.).

  • Knowledge of hardware and software installation, troubleshooting, and maintenance.

  • Able to diagnose and resolve technical issues.

  • Excellent communication and interpersonal skills.

  • Able to work independently and as part of a team.
    Embodies high ethical standards and integrity. Accepts responsibility for decisions and conduct.

  • Commitment to keep current with work skills is essential to the objectives of the position.

  • Effective project management skills. Expertise in the identification and use of technology equipment/software applications suitable for diverse instructional settings and user abilities.

  • Able to prioritize tasks and manage multiple projects simultaneously.

  • Ability to establish working relationships with co-workers and function as part of a cohesive team.

  • Knowledge of Windows and Mac operating systems.

  • Being available to work irregular hours and/or a non-traditional schedule is essential.


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