Key areas of Responsibility

• Customizing systems deployed for each subsidiary to suit their needs for claimflux and Complaints management system
• Implementing change requests for the different businesses
• Offer general support to IT administrators across the subsidiaries e.g. system troubleshooting, vendor management.
• Execute action plans from the head of implementation, infrastructure, and security to the subsidiaries to meet the organization's strategic goals.
• Engage with IT teams across subsidiaries to determine user system requirements.
• Plan and train users on new systems as well as maintaining these systems
• Manage and monitor backups of all call center systems
• Provide monthly reports on application/system usage across the subsidiaries to the head of implementation, Infrastructure, and security

 KNOWLEDGE, SKILLS AND EXPERIENCE:

• BSc. Computer Science or any related field
• Minimum 2 years working experience

WORKING RELATIONSHIPS:

Internal

• IT Managers
• Developers team
• Users and staff
• IT/System Administrators
• Project manager
• External

COMPETENCIES:

• Project and product management
• Good requirements translation
• Knowledge of software and system design technologies

Behavioral

• Communication skills
• Negotiation skills
• Good conduct and high integrity
• Problem-solving
• Creative thinker
• Interpersonal skills
• Patience
• Emotional intelligence