RESPONSIBILITIES

• Effectively handle clients calls, queries and emails
• Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
• Identifying opportunities to improve current processes to be at par with the changing client requirements
• Handling clients complaints and ensuring that they have been resolved.
• Keep all relevant clients’ records and contact details.
• Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
• Prepare various reports for senior management.
• Any other duties as may be assigned from time to time.

REQUIREMENTS

• Must have achieved at least a Minimum B+ Grade in high school
• A Bachelors Undergraduate Degree; Second Class Honours (upper division)
• Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
• Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
• Excellent communication and relationship building skills
• Ability to carry out assigned tasks to completion with minimal directions
• Keen organization and problem solving skills, which support and enable sound decision making