Effectively handle clients calls, queries and emails
Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
Identifying opportunities to improve current processes to be at par with the changing client requirements
Handling clients complaints and ensuring that they have been resolved.
Keep all relevant clients’ records and contact details.
Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
Prepare various reports for senior management.
Any other duties as may be assigned from time to time.

REQUIREMENTS

Must have achieved at least a Minimum B+ Grade in high school
A Bachelors Undergraduate Degree; Second Class Honours (upper division)
Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
Excellent communication and relationship building skills
Ability to carry out assigned tasks to completion with minimal directions
Keen organization and problem solving skills, which support and enable sound decision making