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HR Service Delivery Associate (Expired)

Recruiter / Employer: Safaricom Kenya
Contract: Permanent
Salary: Confidential
Status: Expired


  • We are pleased to announce the following vacancy for HR Service Delivery Associate in the Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
  • Reporting to the Chapter Lead, HR Service Delivery, the role holder will provide core relevant HR delivery services while ensuring compliance with employment act/standard and company policies and procedures through staff communication, helpdesk administration, document verification and filing, staff badges production and service delivery improvement recommendation.

Key Responsibilities:

  • Provide 1st level of operational support across the business and externally in various HR Services including compliance, leave of absence, information management, on boarding/Exit, internal transfers, benefits and payroll, Staff medical.
  • Analysis and reporting of the HR helpdesk function for decision making and improvement on service delivery.
  • Generating & replacing staff Identification Badges
  • Providing support to various sections in HR with communication and branding of information going out to staff.
  • Responsible for the provision of HR Administration services to support relevant initiatives. 
  • Responsible for identifying and resolving Employees issues and challenges daily.
  • Support in creating offer letters for all categories of employees including new hires, fixed-term contracts, promotions, lateral moves, internship, job rotations, relocation, confirmation memos, among others.
  • Support in carrying out HR System updates for all contractual changes (location, manager, grade)
  • Support employees by preparing Visa letters to facilitate visa applications.
  • Preparation of employee referral letters for all exit employees
  • Updating, verifying, and endorsing all documented correspondence coming into HR Operations for filing in the personnel files / portal
  • Up to date staff record maintenance on both Oracle HR system and staff personal files.

Must have technical / professional qualifications:

  • Bachelor’s Degree and Higher National Diploma in HRM and /or CHRP-K
  • A minimum of 1 - 2 years’ relevant experience.
  • Strong administrative skills with a flair for technological enhancements 
  • Experience with HR information Systems and standard software
  • Good working knowledge of HR practices and labor legislation.
  • The ability to work with sensitive and confidential information.

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