Provide Level 2 (L2) technical & functional and administration support of applications ensuring compliance with business expectation.
Carry out troubleshooting, installation, configurations, correction of scripts including optimizations, guidance, escalations, coordination with vendor & end user training.
Finacle scripting (SSO, CRM, CORE, C24, FI), Java programming, javascript scripting, customization and enhancements of new and existing functionalities and workflows.
Development of new inbound and outbound APIs for Core, CRM, SSO, SVS, RI
Report development
Implement and maintain systems for monitoring/audit of functionalities.
Implement changes in parameters, configurations and deployment of patches based on approved Change / Configuration Management process.
Develop and update technical procedures, release notes/ deployment architectures and desktop instruction documents for all assigned applications.
Provide regular status update of issues / requirements assigned / allocated.
Adhere to bank’s incident, problem, and change management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimise incidents related to changes).
Support business in executing UATs.
Provide required support for rollout of new functionalities, products, processes, and mandates.
Ensure security of data and information within the Applications Systems (Data Protection laws apply).
Support the execution of design, planning and implementation of bank projects that promote business needs.
Support the business continuity management activities (deployment, restoration, failovers, DR testing).
Training of the application to the relevant support teams.
Efficient and effectiveness in issue resolution.
Demonstration of sound technical judgement, communication skills and talented development capabilities.
To maintain the Culture Brand of the organization and customer service
Contribute to business growth and sales of the organization.
Essential Knowledge
Excellent understanding of Information Technology policies and procedures.
Excellent knowledge of local IT standards, laws and regulations.
Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness.
Leads the development of highly advanced technologies, principles, theories and concepts.
Guides and transfers knowledge to the team.
Critical Competencies
Enterprise IT skills.
Excellent and effective communications skills, both orally and in writing.
Being adaptable, excellent Teamwork/Interpersonal skills.
