Follow set communication guidelines in addressing various customer issues.
Developing in-depth knowledge of customer products and services to make
suitable recommendations based on customers' needs and preferences.
Aggressively creating and pursuing new leads to ensure weekly and monthly individual targets are met.
Initiating sales with potential customers over the phone.
Managing sales pipeline and updating the team leader on progress
Asking questions to engage customers and keep the conversation going.
Listening to the customers' needs to generate repeat sales.
Answering customers' questions on the products.
Calling existing and potential customers to persuade them to retain or purchase company products and services.
Provide quotes to clients and potential clients.
Follow set communication guidelines in addressing the needs and problems faced by customers.
Qualify leads and follow up as appropriate.
Continually meeting or exceeding weekly and monthly targets with respect to call volume and sales
Place outbound calls to customers to promote new products and services.
Ensure call records are properly stored and organized in a call center database.
Developing and sustaining solid relationships with customers to encourage repeat business.
Ensure daily shift call quotas and set targets are achieved.
Provide periodic reports to company management on work activities.
Upsell products and services to customers when providing telecommunication solutions.

Qualifications & Experience

Competences

Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
Proficient ability to analyze data and develop recommendations.
Strong verbal and written communication skills
Maintains a professional/customer service focus at all times.

Skills and competencies

1+ years Sales experience Preferred.
2+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties.
Business related degree
Progress in Professional qualification in insurance e.g., ACII, COP preferred.
Knowledge in customer service principles and practices
Experience working in the Insurance industry preferred.

Closing Date: 12 May 2023

How to Apply

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/job/Nairobi/Telesales-Consultant-1_JR-39379?utm_source=MyJobMag