To receive instruments, customer instructions and process transactions in the most efficient manner adhering to the laid down policies and procedures.
The candidate should have knowledge of KBA clearing rules
The officer will be accountable for processing of transactions of a financial and non-financial in nature.
The overall objective of the role is to provide day to day operations support in alignment with bank policies and procedures.

Key Responsibilities

Ensure adherence to all routine control guidelines and procedures
Ensure costs are kept to a minimum and identify any other avenues of cost reduction
Support in testing, implementation, and application of business projects.
Ensure efficiency and timely execution of all duties as per TAT and SLAs in place
Teamwork- Ability to back up all team members, regular rotation
Keep self-updated by attending regular relevant trainings as provided by People & Culture learning and development and within the unit.
Effective leave plan and management.
Problem solving on challenges faced, escalating where necessary.
Taking ownership on all duties assigned.

Duties:

Inward Clearing

Receipt of files from CBK (Sybrin system) – Confirm all files received and extract settlement report.
Import files into CTS and confirm that all files are read in successfully.
Identify any exceptions of items not read in and save the data to aid in investigation.
Check the balances against CBK settlement report and or response files.
Generate files into T24 and monitor the upload progress to completion
On upload completion, advise Data Centre to generate referral reports for Credit evaluation
Action all other exceptions that have defaulted into the inward clearing suspense accounts or failed post – post settlement figures from CBK
Receive and process credit card referral report from Credit department
Generation of unpaid files and submission to Sybrin ACH
Balance and reconcile all inward and outward accounts as assigned.
Raise clearing issues arising with team leader and technology
Attend to queries arising from Branches, Customer Care and Customers
Monitor system behaviour and promptly alert the technical teams for quick resolution in cases of errors/ downtime
Post all previous day’s outward exceptions as advised
Retrieve all items not actioned sent out in previous day’s batch
Inward direct debit mandate management – receipt of mandates, acknowledgment, and transmission.
Maintain proper records for documents handled- either in soft or hard copies.
Giving timely feedback to all stakeholders on items sent for action to clearing.

Outward Clearing

Review incoming emails for any items requiring action, attend to all those that are pending
Confirm closing balance against opening balances.
Receive and confirm bags from branches
Acknowledge items and send back confirmed schedules, retaining a copy
Run extraction Process
Reconcile extracted files against clearing accounts (Model Bank Statements)
Import outward EFT credit file and EFT debit file to Sybrin CTS system
Identify exceptions and investigate
Retrieve exceptions and action as appropriate
Liaise with I.T for system hand over and any I.T challenges
Liaise with branches on processing issues
Reprocess any cheque exceptions into Sybrin CTS system
Balance and import outward files into Sybrin CTS system
Reconcile Sybrin CTS system and core banking – (Model Bank) Positions
Generation of files from Sybrin CTS system to Sybrin ACH
Send the files to CBK
Reconcile outward clearing accounts.
Report and escalate any clearing issues arising
Send necessary feedback stakeholders
Send outward reconciliation position to the clearing, reconciliation and payments managers
Monitor systems and escalate promptly where further intervention is required.
Confirm all items for re bank have been actioned by end of day.
Proper filing and record keeping of all outward documents – schedules from branches, G4S.

QUALIFICATIONS

Other qualifications

Experience

Working knowledge relating to organizational and clearing processing in a service-oriented environment.
2-4 years’ experience in Clearing (ACH) which includes product knowledge in Cheque clearing, EFT,s and Direct debits)
Experience in Reconciliations and settlements
The candidate should have sufficient understanding of KBA rules on clearing
Sybrin and T24 knowledge will be an added advantage