The Sales/BD Manager will primarily be responsible for enhancing mortgages product penetration within the Retail Banking portfolio, setting up mortgage schemes, and organizing sales activities to drive mortgage uptake within the various customer segments
Create effective partnerships with key internal stakeholders to build ecosystem synergies toward Mortgage uptake
Create effective partnerships with key players in the real estate sector to increase NTB business
Maintain effective incentive schemes for Estate Agents to ensure there is traction in each of the strategic partners
Manage leads generated through partnerships with property website listing companies
To deliver exceptional retail business performance through Home Loan sales & excellent customer service in respective hubs/branches

Job Description

Key Accountabilities/Deliverables/Outcomes and approximate time split

Sales & Service - time split 70%

To deliver exceptional retail business performance through Home Loan sales & excellent customer service in respective hubs/branches
To develop and maintain a high profile for Home Loans within branches
Manage and drive the business growth through the execution and implementation of the country mortgage strategy for Absa
Work with various Absa Business functions to facilitate business growth in clients wanting to do business in the Retail portfolio
Identify and engage all stakeholders, role players, and industry forums to understand changes to strategy, regulations, and markets.
To ensure that all aspects of operational rigor are maintained when involved in the home loan process
Increase the number of active relationships the respective branches have with various players in the property market focusing mainly on Developer's Estate Agents
Partner with the Marketing Team to ensure successful results in various marketing initiatives e.g., Customer events, Mortgage Expos, Developer Partnerships e.t.c.
Drive sales from the Mortgage Sales Officers
Achieve & Exceed Mortgage & Cross Sale Targets
Manage all queries and complaints from this channel by taking ownership, escalating where necessary, and resolving in a timely manner.
Deliver world-class customer service practices and ensure adherence to our Service standards.
Participate in country-level Mortgage marketing campaigns
Maintain Mortgage sales performance statistics for management information usage

Operations and Rigor - time split 20%

Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
Follow the Retail end to end procedures for Mortgage ensuring new accounts are KYC compliant
Ensure the Bank’s Mortgage lending criteria are met
Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises.

Team Management - time split 10%

Build and motivate a high performing Mortgage Sales & service team committed to achieving consistently high levels of performance
Develop and agree on individual performance objectives and measures
Provide regular reviews of individual and team performance against agreed objectives.
Clearly define service objectives, standards, and strategies for Mortgage sales.
Provide ongoing coaching and feedback.
Identify development/training plans to satisfy those needs.

Role/person specification

Preferred Experience

Knowledge and Skills

Essential

A good understanding of Retail goals & objectives
A thorough understanding of the sales process
In-depth knowledge of the Mortgages product and lending policies
Good working knowledge of internal and generic Mortgages, purchasing, and related processes.
Good working knowledge and understanding of relevant Mortgages legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.

Technical Competencies