About the Role

Job description

• Manage our various organic order channels (walk-in customers, orders received via calls/WhatsApp/ANDO Food Delivery App)
• Taking food and beverage orders from customers and ensuring professional, fast and friendly service delivery.
• Managing guest communication through our sales channels.
• Liaising with Operations & Culinary to resolve guest issues.
• Managing dispatch of orders with culinary staff and riders.
• Up selling and suggestive selling products
• Reconciling guest payments and riders remittances.
• Analyse our internal dashboards and be able to notice trends within the feedback, identify problem areas and relay that feedback back to the department lead.
• Work closely with the Branch Manager to review operational metrics. Work towards continuous improvement of various metrics.

Requirements

• 2+ years work experience in the F&B industry at restaurants such as ArtCaffe, Java House etc
• Customer service mind-set
• Attention to detail
• Hungry for growth
• Loves food
• Hustle
• Good communication and networking skills

How to Apply

If you feel you would be a suitable candidate for this position, please reach us on our email address: [email protected] with a copy of your CV and your availability as soon as possible. Applications and interviews will be booked on an on-going basis and applications will be closed once all vacancies have been filled.