About the Role

Brief Description        

Identifyf unctional performance and capability improvement needs to enable the provisionof development solutions.  Develop anddeliver commercial training curriculum for external market.

Detailed Description        

• Anticipate, understand andresolve performance and capability improvement needs in the company’s function
• Work with FunctionalDirector and line managers to identify technical and professional capabilityand development needs
• Assist the function todiagnose specific capability, competence and skills gaps and enable the designand delivery of learning and development solutions to close them
• Lead the definition oftechnical and professional competences, competence levels and pre- and postappointment training requirements and ensure they are included in role profilesand within the learning management system
• Ensure the addition ofbehavioral competences, competence levels and training requirements to roleprofiles.
• Prepare and managefunctional training budgets to ensure adequate provision for the trainingprogrammes
• Prepare and update learningand development materials to keep up to date with the developments and trendsaffecting performance of the function
• Ensure that regulatorytraining and certification of competence is addressed to meet rolerequirements, external audit standards and emerging global trends.
• Establish and develop a teamof learning and development specialists with the capability to diagnose,design, deliver and evaluate learning in line with functional needs
• Manage a team of learningand development specialists to ensure effective performance and customersatisfaction
• Ensure the availability ofoperational Subject Matter Experts (SMEs) so that there is adequate flexibilityand expertise
• Evaluate and report on theeffectiveness of technical and professional development provided to thefunction in relation to performance requirements
• Support advertising andmarketing of courses to external commercial customers
• Adapt and customize trainingto meet customers’ requirements
• Contribute to theachievement of commercial objectives for training
• Think and act like an entrepreneurto support the business in revenue generation.
• Plan, organize and schedulethe delivery of programs in collaboration with the functions in order to enableeasy access and full participation
• Prepare and deliver thetraining to the selected participant to enhance knowledge and skills.
• Prepare, administer and markexaminations to assess the effectiveness of the training.
• Ensure upto date trainingrecords
• Support in the development,monitoring and implementation of e-learning
• Provide Return on Investment(ROI).

Job Requirements        

• Hold a University degree.
• At least three (3) years of relevant experience as a Training Instructor in either Passenger Handling or Baggage Handling or Ramp or Fares and Ticketing
• Excellent communication, interpersonal & presentation skills
• Strong Organizational, Planning & Analytical Skills
• Proficiency in the use of IT
• People Management Skills
• Instructional design and delivery skills
• Abilityto interact with the function
• Procedure writing and documentation skills
• Business Acumen Skills

Additional Details        

• Achievement Drive & Initiative
• Passion for Kenya Airways
• Industry and Market Knowledge
• Leading Courageously
• Living and Breathing Customer Service
• Leading Teams for Excellence
• Holding Others Accountable
• Collaborating as a Team.

How to Apply

https://i-pride.kenya-airways.com/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=987268789&retainAM=N&addBreadCrumb=RP&p_svid=867&p_spid=40003&oapc=13&oas=JUUOpv_ZdcsI6x3dzZPLPw..&utm_source=MyJobMag