Ensuring customer information is regularly updated.
Capturing sales orders from customers and engaging in cross-selling and upselling of products.
Conducting customer billing i.e. creating and sending invoices and statements to customers.
Liasing with the credit controller on follow up of outstanding debt.
Analyze commercial data in order to support commercial team strategic decisions.
Handling general queries from customers

Profile

Business acumen with a good appreciation of commercial transaction
Language skills: Swahili and English
Great customer service skills
Strong communicator, able to inspire customers.
Computer skills, knowledge in Microsoft office excel and experience working with ERP software.
Interest in bakery, patisserie and chocolate products/industry
Interdependent team player: respect others, helpful and open minded
Proven planning and organization skills with good attention to detail
Ability to find solutions to complex problems.
Having a diploma/degree in a business-related course is a plus.