The job description shall entail:

  • Ensuring customer information is regularly updated.
  • Capturing sales orders from customers and engaging in cross-selling and upselling of products.
  • Conducting customer billing i.e. creating and sending invoices and statements to customers.
  • Liasing with the credit controller on follow up of outstanding debt.
  • Analyze commercial data in order to support commercial team strategic decisions.
  • Handling general queries from customers

Profile

  • Business acumen with a good appreciation of commercial transaction
  • Language skills: Swahili and English
  • Great customer service skills
  • Strong communicator, able to inspire customers.
  • Computer skills, knowledge in Microsoft office excel and experience working with ERP software.
  • Interest in bakery, patisserie and chocolate products/industry
  • Interdependent team player: respect others, helpful and open minded
  • Proven planning and organization skills with good attention to detail
  • Ability to find solutions to complex problems.
  • Having a diploma/degree in a business-related course is a plus.

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