Job Purpose Statement

This is a newly created Director position reporting to the Group Director Retail Banking with the overall responsibility for providing leadership to the Bank’s strategy and performance of the Branch Network andRetail Sales Business Distribution. The role holder will be responsible for ensuring efficiency in operations to enable accelerated business growth across branches for all customer segments (Consumer, Affluent, Commercial and SME Banking). The role entails Leveraging on customer research and competitor bench marking in customer experience and loyalty /advocacy by use of metrics including NPS, CES, and CSAT scores with an aim of building astrong customer focussed culture in the branch and sales network that will result to customer loyalty, retention and brand recognition

Ideal Job Specifications

Academic: 

• Bachelor’s degree in a business related field – Upper second or GPA 3.0. Master’s Degree will be an added advantage.

Professional 

• AKIB (or equivalent) 
• Retail Banking Academy/Certified Retail Banker will be an added advantage

Desired work experience: 

• 15 + years of work experience, with >10years leadership experience in branch and sales and distribution in Retail Banking
• In-depth knowledge of banking and business operations 
• Excellent communication skills and the ability to interact with senior management, customers, vendors, partners, sales, regulators etc