Customer Service Jobs In Kenya.
Call Centre Team Lead
Location
Kenya
About the positionJob Description
The Call center team leader is responsible for overseeing the performance of the call center representatives. He/she is to provide leadership, coaching and support to their team members. He/she will also handle and resolve clients’ queries and complaints raised on our Laboratory systems, email, or phones and to ensures customer satisfaction.
The HOD will resolve operational issues such as lack of communication to ensure mutual understanding and implementation of changes for improvement of service delivery to internal and external clients.
Challenging Demands of the Job
The typical demands of this job, that are outside of the direct control of the post holder, are the following:
Decisions and Judgments
The post holder works within a highly regulated environment which is characterised by clear work instructions and standard operating procedures.
Qualifications
Summary of Key Responsibilities
Ability and/or Skills
How to Apply:
Apply by sending your updated cv and copies of academic documents to [email protected]
Applications should reach us by 5.00pm on the closing date indicated on top of the advert.