Senior Relationship Officer-Chama and Sacco Banking Job at Rafiki Microfinance Bank.

Senior Relationship Officer-Chama and Sacco Banking Job Code: BD/005/23 Location: Nairobi and Ruiru

The main responsibility of the job holder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos.

Job Description

  • Recruitment of new Chama’s and individual customers.
  • Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
  • Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
  • Customer portfolio management
  • Maintaining quality loan book
  • Attending to Chama and Sacco meetings to cascade bank products and services
  • Cross-selling of other bank products and services
  • Liaison with the communities including barazas to bring Rafiki bank brand awareness
  • Respond to queries related to Chama and Sacco business and timely resolving of customer issues
  • Offering good customer service to all clients.
  • Any other official duties that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

  • 3-4 years’ experience in business development in a financial institution
  • Experience in handling Chamas will be an added advantage
  • Business graduate from an accredited University preferably with a major in Marketing, Finance and/or Economics.
  • Competency in MS Office
  • Interpersonal skills
  • Organization and planning skill
  • Business networking skills
  • Attention to details
  • Negotiation skills
  • Presentation skills
  • Analytical skills
  • Integrity
  • Confidentiality

How to Apply

Interested candidates are requested to send their cover letter and CV to [email protected] quoting the position applied for and location on the e-mail subject on or before 6th February 2023 at 5:00pm. Applications will be considered on a rolling basis.

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