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Retail Team Lead (Expired)

Recruiter / Employer: Hotpoint Appliances Limited
Contract: Permanent
Salary: Confidential
Status: Expired

Job Purpose

  • Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)
  • To offer administrative support in the showroom on areas of cash operations, billing etc receiving of goods, customer communication, preparation of quotation etc.

 Job Responsibility and Accountability

  • Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
  • Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
  • Ensure Showroom is fully stocked with required stocks.
  • Ensure that all POP's are in place and pricing completed.
  • Follow up that customers are promptly attended to on arrival in the showroom.
  • Assist Sales Persons in closing the sale.
  • Carry out product discounting in conjunction with Orion guidelines.
  • Handle all customer care calls and respond to queries on email.
  • To take charge of completed admin process.
  • Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
  • Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
  • Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
  • Any other duties assigned by the Manager as and when required.

Qualification

  • A Minimum qualification of a Diploma in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

  • At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground.
  • Excellent personal presentation and telephone etiquette.
  • Speaks and writes excellent English.
  • Proficient in relevant computer applications.

Key Skills:

  • Excellent people /customer service skills.
  • Excellent Report writing skills.
  • Excellent interpersonal skills.
  • Excellent communication skills both verbal and written.
  • Good problem analysis and solving skills.
  • Good listening skills.
  • Computer skills.
  • Good organizational skills.

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