About the Role

DUTIES AND RESPONSIBILITIES

Under the direct supervision of Chief of Visitors Service, Nairobi, the incumbent will be responsible for the following tasks: Conduct tours of the United Nations Office at Nairobi

CONDUCT TOURS AND BRIEFINGS

•  Conduct tours of the United Nations Office at Nairobi
•  Give briefings and presentations about the United Nations and topics linked to the work of the UN (online or in-person).
•  Explain the structure and current functions of the United Nations as well as rules of procedure of the Principal Organs of the United Nations and subsidiary bodies.
•  Describe recent actions taken by United Nations bodies, especially UNEP and UN-Habitat and statements made by them or by the Secretary-General.
•  Answer questions, precisely and diplomatically, concerning political, economic, and social matters connected with the work of the United Nations.
•  Provide historical information regarding UNON and its buildings, including the significance of gifts donated by Member States and by other entities.
•  Observe visitors' behavior and traffic on the tour route and report any security and safety concerns.
•  Conduct special tours and briefings for new UN recruits, delegates, military personnel, visiting affiliates such as NGOs and corporate executives, VIP guests, and students from elementary to graduate level.
•  Provide information adapted to the various cultural backgrounds, educational levels, and special interests of the groups visiting.

PREPARATORY WORK

•  Attend briefings provided by the Visitors Service in order to keep abreast of current developments and gets guidance on how to address certain issues.
•  Review press releases and other official UN information material for information.
•  Maintain up-to-date knowledge of events relating to political, security, humanitarian, human rights and development issues by monitoring daily situation reports as well as local and international news.
•  Request and attend special briefings from high-ranking UN officials/experts on specific UN-related issues.
•  Develop and update materials aimed at presenting the work of the UN to a broader public; or at promoting and marketing the Visitors Service vis-à-vis its target audiences.
•  Engage with the Visitors Service's target audiences (via e-mail, social media, newsletters, etc.) in order to inform about the VS services and facilitate tours and briefings.
•  Prepare and translate tours in different languages.
•  Perform other duties as may be assigned.

Qualifications/special skills

A minimum of one year of experience in Public Communications is required.

•  Profound knowledge of the history, structure and work of the United Nations is desirable
•  High level of customer orientation and patience is desirable
•  Good presentation skills and outgoing flexibility is desirable
•  Flexibility to adapt working hours according to demand is desirable
•  Photography and social networks writing is desirable.

How to Apply

https://careers.un.org/lbw/jobdetail.aspx?id=197949&utm_source=MyJobMag