Job Purpose Statement

The purpose of this role is provide day to day support, work on deployment, customization and integration of all CRM Services, SharePoint and web development whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the CRM application and related services

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd Class honors or 3.0 GPA
• Minimum 2 years working experience in a busy IT environment with a hands-on role in implementing and development around Customer Relationships Management Systems (CMRM).
• Experienced in Microsoft Dynamic CRM, Microsoft SQL Server, Microsoft SharePoint and ASP .net Web development.
• Experience of working in the IT function within a banking environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
• Demonstrated proficiency in understanding and implementing business workflows and processes
• Demonstrated proficiency in using the either the CRM SDK or plugin platforms.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
• Experience with source control management systems and continuous integration/deployment environments