Job Purpose Statement

The purpose of this role is to ensure ATMs , Cash Depositors, Teller Cash Recyclers, card management systems, card production systems / hardware and other related card support applications are implemented and supported adequately; in a manner that ensures that customer receives reliable service, their information is secured properly and Service Level agreements of uptime and performance is attained and maintained at all times. The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd Class honours or 3.0 GPA.
• Three year's practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to PRIME, ONLINE systems or Tieto. 
• Experience in supporting core-banking system, especially T24, will be an added advantage.
• Proven experience in supporting banking channels (mobile, internet, ATMs etc.)
• Proven Experience in SQL Scripting
• Proven experience in systems analysis, design, implementation and support
• Working knowledge of Card Industry Security Standard – PCI-DSS
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems