About the Role

Main duties and responsibilities

• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT End User Services Manager.
• Prioritising and allocating all within IT Support teams all requests.
• Working every other week on Saturday from 8 AM until 1 PM (from home).

Required Skills

• Two years of experience within an IT support team
• Incident management skills
• Experience with a call management system
• Experience with Microsoft Office
• Windows 10 support and build experience. ( both OS and pc hardware)
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching

Desirable Skills

• ITIL foundation certified.
• Microsoft certification.
• Experience with Service Now.
• Avaya Telephony.

How to Apply

https://jobs.cigna.com/us/en/job/22026097/IT-Support-Analyst?utm_source=MyJobMag&utm_medium=equest