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IT Support Analyst (Expired)

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Recruiter / Employer: Cigna
Contract: Contract / Casual
Salary: Confidential
Status: Expired

About the Role

Main duties and responsibilities

  • Provide technical support to onsite and remote users.
  • Install, configure and support (IMAC) end-user devices.
  • Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
  • Manage User system access for various applications.
  • Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
  • Ensure all incidents are managed in accordance with targets set out in SLA.
  • Escalate any issues/ outages to IT End User Services Manager.
  • Prioritising and allocating all within IT Support teams all requests.
  • Working every other week on Saturday from 8 AM until 1 PM (from home).

Required Skills

  • Two years of experience within an IT support team
  • Incident management skills
  • Experience with a call management system
  • Experience with Microsoft Office
  • Windows 10 support and build experience. ( both OS and pc hardware)
  • Active Directory
  • Citrix Support
  • SCCM
  • Exchange account maintenance
  • Networking & patching

Desirable Skills

  • ITIL foundation certified.
  • Microsoft certification.
  • Experience with Service Now.
  • Avaya Telephony.

How to Apply

https://jobs.cigna.com/us/en/job/22026097/IT-Support-Analyst?utm_source=MyJobMag&utm_medium=equest

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