Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs
Develop a training schedule to facilitate effective planning of programs.
Liaise with relevant stakeholders to enable smooth coordination of training.
Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
Evaluate programs to be outsourced to ensure relevance to the organization.
Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.
Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives.
Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.
Job Requirements
Knowledge and Experience Qualification (Minimum)
University graduate Additional Qualifications
IATA Travel and Tourism Foundation Diploma
IATA Travel and Tourism Consultant Diploma
ALTEA Central Reservations System certificate. Years of Experience (Minimum)
3 years experience in a busy airline sales and ticketing environment.
