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Fares & Ticketing Instructor (KQ Academy) (Expired)

Recruiter / Employer: Kenya Airways
Contract: Permanent
Salary: Confidential
Status: Expired

Detailed Description        

  • Principal Accountabilities (KEY Performance areas): Accountability (Responsibility) 
  • Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps 
  • Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles. 
  • Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs 
  • Develop a training schedule to facilitate effective planning of programs. 
  • Liaise with relevant stakeholders to enable smooth coordination of training. 
  • Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making. 
  • Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making. 
  • Follow up on course participants to evaluate level of skills transfer & implementation of action plans. 
  • Evaluate programs to be outsourced to ensure relevance to the organization. 
  • Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures. 
  • Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives. 
  • Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements        

  • Knowledge and Experience Qualification (Minimum) 
  • University graduate Additional Qualifications 
  • IATA Travel and Tourism Foundation Diploma 
  • IATA Travel and Tourism Consultant Diploma 
  • ALTEA Central Reservations System certificate. Years of Experience (Minimum) 
  • 3 years experience in a busy airline sales and ticketing environment.

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