About the Role

Job Role Description

Our client in the retail industry is looking for a Last Mile/Delivery Associate who will be responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, marketplace, etc.

Roles and responsibilities

Assets Responsibilities

  • Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
  • Contribute to the development of detailed processes, quality control measures, and KPI’s for a seamless and effective last-mile operation.
  • Review daily reporting for all internal/external customers to assess performance and full order management.
  • Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
  • Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
  • Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
  • Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
  • Ensure compliance that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise Responsibilities

  • Coordinate last mile resources as per the forecast provided by the different business units.
  • Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites.
  • Participate in the daily team meetings and provide inputs for operational enhancements.
  • Support and track both home deliveries and returns to/from stores/DC/suppliers

Qualifications and Skills required.

  • Bachelor’s degree in E- Commerce or Business Administration
  • 2 years of professional work experience working in logistics and supply chain
  • E-commerce Fulfillment and Last Mile Experience
  • Commercial knowledge is preferred
  • English (Full professional proficiency – Required)
  • Functional/Technical competencies

  • Problem-solving skills and detailed oriented.
  • Analytical skills, trouble-shooting skills; planning, and organizational skills
  • Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
  • Communication and Interpersonal skills
  • How to Apply


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