Our client in the retail industry is looking for a Last Mile/Delivery Associate who will be responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, marketplace, etc.

Roles and responsibilities

Assets Responsibilities

Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
Contribute to the development of detailed processes, quality control measures, and KPI’s for a seamless and effective last-mile operation.
Review daily reporting for all internal/external customers to assess performance and full order management.
Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
Ensure compliance that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise Responsibilities

Coordinate last mile resources as per the forecast provided by the different business units.
Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites.
Participate in the daily team meetings and provide inputs for operational enhancements.
Support and track both home deliveries and returns to/from stores/DC/suppliers

Qualifications and Skills required.

Bachelor’s degree in E- Commerce or Business Administration

2 years of professional work experience working in logistics and supply chain

E-commerce Fulfillment and Last Mile Experience

Commercial knowledge is preferred

English (Full professional proficiency – Required)

Functional/Technical competencies

Problem-solving skills and detailed oriented.

Analytical skills, trouble-shooting skills; planning, and organizational skills

Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills

Communication and Interpersonal skills

How to Apply

https://qsourcingservtec.applytojob.com/apply/vwiKZ7EAld/QSSKMFCDA-LAST-MILEDELIVERY-ASSOCIATE

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