Primary Purpose: 

The position is responsible for increasing and maintaining quality standards in the proper use of Contractor Management System, Interpreters in both Pre-screening and USCIS interviews, in pre-departure orientations, and translating written materials into the key languages of our refugee populations. 

Essential Duties: 

• Updates and maintains the RSC Africa Interpreter and Child-minder database. 
• Develops resources for use by Interpreters/ Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters/ Child-minders.
• Conducts training, testing, observations (Prescreening interviews and Cultural Orientation classes), and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
• Participates in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters. 
• Provides in-house training to RSC staff on how to effectively working with Interpreters/Child-minders. Submits monthly reports on the status of activities.
• With guidance from the Interpreter Supervisor, provide training to Contract Interpreters/Child-minders in sub-Sahara Africa.
• Assist the Interpreter Supervisor, plan, execute and support Interpreter/Child-minder Training and Monitoring circuit rides. 
• Assist the Interpreter Supervisor monitor, respond and manage the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Interpreter.
• Provide support to Program Integrity Specialist on Contract Interpreter investigation and requested support as assigned by the Interpreter Supervisor.
• Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
• Translate materials as required/ requested. 
• Coordinate with Date Integrity to develop reports related to Interpreters Management. 
• Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately. 
• Maintains a current knowledge of the United States Refugee Admissions Program. 
• Travels periodically to field locations throughout sub-Saharan Africa.
• Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.

Qualifications: 

Experience: 

• Written and verbal knowledge of at least one of the main RSC Africa processing languages required. (Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.) 
• 1.5 years’ experience as an Interpreter or as a Coordinator of Interpreters preferred. 
• Three (3) year’s work experience required
• Supervisory experience preferred.

Skills: 

• Demonstrated ability to develop and deliver quality training programs. 
• Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

Education & Certifications: 

• High School diploma is required for this role

Abilities:

• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;  
• Analyse and solve complex problems and make sound decisions;  
• Work with minimal supervision
• Maintain a high-performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).