Ensure a high level of availability for all Office 365 services
Collaborate with other IT teams to troubleshoot and resolve technical issues
Train and support end users on the use of Office 365 applications and features
Conduct research and make recommendations on new products and solutions to improve productivity and efficiency
Configure and manage security settings and compliance features to safeguard data and guarantee regulatory compliance
Manage user accounts, licenses, and permissions in line with company policies
Monitor service fitness and performance, and take proactive actions to prevent or mitigate issues
Monitor trends and developments in the Office 365 ecosystem, and keep abreast of changes in the competitive landscape
Perform regular backups of data and systems, and develop and test disaster recovery plans
Write and maintain documentation for procedures, processes, and configurations
Provide Level 1 &2 support for end users experiencing problems with Office 365 applications and services
Stay conversant on new features and capabilities, and plan and execute upgrades and migrations as needed
Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
Troubleshooting technical issues such as email delivery failures or authentication problems
Managing the deployment of new features or functionality after they have been tested in a staging environment
Providing training to users on how to use Office 365 effectively
Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails
Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected
Providing support for mobile devices that use Office 365, including Android phones and iPhones
Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
Minimum Requirements:
A MUST HAVE:
Degree in information technology, computer science or a related field
3+ years’ experience in Citrix Administration
3+ years’ experience in Microsoft O365 Administration
3+ years’ experience in Azure Cloud Administration
