Last Mile/Delivery Associate who will be responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, marketplace, etc.

Roles and responsibilities

Assets Responsibilities

• Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Contribute to the development of detailed processes, quality control measures, and KPI’s for a seamless and effective last-mile operation.
• Review daily reporting for all internal/external customers to assess performance and full order management.
• Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
• Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
• Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
• Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
• Ensure compliance that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise Responsibilities

• Coordinate last mile resources as per the forecast provided by the different business units.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Support and track both home deliveries and returns to/from stores/DC/suppliers

Qualifications And Skills Required.

• Bachelor’s degree in E- Commerce or Business Administration
• 2 years of professional work experience working in logistics and supply chain
• E-commerce Fulfillment and Last Mile Experience
• Commercial knowledge is preferred
• English (Full professional proficiency - Required)

Functional/Technical competencies

• Problem-solving skills and detailed oriented.
• Analytical skills, trouble-shooting skills; planning, and organizational skills
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
• Communication and Interpersonal skills