Reports to

Operations Manager

Department

Q Commerce

Direct Reports

Pickers

Role Purpose

 Overall purpose of this role is to communicate organizational needs, oversee pickers performance, provide guidance and support, identify development needs and manage the reciprocal relationship between staff and the organization so that each is successful.

Key Responsibilities

•  Evaluating performance and providing feedback
• Guiding the team understand the performance targets and goals.
• Creating, monitoring and managing teams schedule to ensure there is maximum number of agents on shift for smooth work flow and increased productivity
• To orient and train new hires on Customer service
• Assisting in resolving pickers issues and disputes
• Record keeping and tracking of pickers sick offs to ensure there is uninterrupted productivity at work
• Prepare weekly reports on teams performance for submission to the managers.
• Come up with ideas and deliberate on those proposed by team.
• Management of airtime budget for use by the pickers

 Qualification and Experience Required

• Diploma in Business Management or equivalent from a recognized Tertiary Institution.
• A minimum of 5-7years of relevant working experience in Customer Service and Sales.
• Good / Advanced working knowledge of MS office Suites.

Essential knowledge and Skills

Method of Application

Use the emails(s) below to apply

• Business Data Analyst (BDA) - Apply Here
• Team Leader-Pickers - Apply Here

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: [email protected] with Team leader-Pickers / Business Data Analyst on the Subject line.