About the Role

Job Summary

To provide support procedures to advise on, coordinate, and settle routine claims and is accountable for the finalisation of the claim end-to-end.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Responsibilities

• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.

• • Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.

• •Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs

• •Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.

• • Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.

• • Liaise and visit brokers, banks, Agents, and Direct clients to build relationships

• • Assist in the salvage’s disposal process.

• • Ensure that all the cost containment strategies in claims department are adhered to.

• • Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.

• • Escalate poor performing accounts to Head of claims for management.

How to Apply

https://www.careerjet.co.ke/jobad/ke292e6000df8b6ec95040598b52abed47