About the Role
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Qualifications
Advanced Customer Services (ACS)/ Advanced Services Engineer (ASE)
Location: Kenya
Oracle Advanced Customer Services (ACS)
In Advanced Customer Services, customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.
Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more. https://www.oracle.com/support/advanced-customer-services
Who are we?
ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded, and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.
Job Description
We are looking for a Functional eBS engineer who will be responsible for Oracle Applications Technical Lead and will provide management oversight and hands-on expertise supporting Oracle Cloud implementation projects. The Technical Lead will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients.
In terms of technical skills:
For this position, we are looking for a creative, innovative, and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources, and processes.
As an integral part of a global Organization, the Functional eBS engineer will be working within an international environment with colleagues around the globe and contribute to global technology-driven initiatives or innovation programs for continuous service improvements.
As a Functional eBS engineer in Oracle ACS you will
Job Requirements, Skills, and Qualifications
About us
We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
How to Apply
https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=559707&lang=en
