Working closely with the Webstore team on customer orders on a daily basis and following up on cold leads on our CRM system, Smart Sales, by email or telephone.
Checking incoming payments and ensuring all paper work is in order and sent to the respective store dispatch managers.
Calling transporters to get custom delivery quotes or to follow up ongoing delivery to the customers premises or delivery destination.
Answering the phone in a professional and positive manner, getting the customer excited about the product and convert them to buy online.
Processing sales on the company Smart Sales CRM, SAP system and sending the invoices to the customer and advising on delivery date and time.
Key Performance Measures;
Number of new buyers/sellers converted
Number units/property sold
Revenue targets achieved
Increase in repeat customers
Required Qualifications;
A university/college degree in a computer or business-oriented field.
A minimum 2 years experience in retail or an online sales environment required.
Knowledge of everyday computer applications and common Microsoft programs as well as simple computer trouble shooting and installation.
Knowledge of using Microsoft Outlook, Word and Excel is essential.
Working knowledge of a sales POS system would be an added advantage but not necessary.
Ability to sell a product over the telephone and convincing customers to buy.
Demonstrated ability to be a team player, able to work under pressure and multi-task efficiently.
Good Verbal and written English.
Method of Application
Email your cv to [email protected] with the title Deadline: Monday 7th November 2022.
