Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in close consultation with Production Manager and QC
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Make regular visits to customer premises and observe the stock balances, competitor activities, etc and do a report to management. The said report will include pictures of our products within the customer premises and daily logs of the visits made.
Generate sales leads and advise the head of Sales on the same
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication with customers
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Resolve customer complaints via phone, email, mail, or social media
Inform customers of deals and promotions.
Execute all other assignments as will be directed by the MD
Key Skills & Qualifications
Graduate in Business Studies or any Social Science. A strong background in Sales Background and data analysis and accurate interpretation would be a definite advantage.
Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and Powerpoint.
Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.
Possession of professional marketing/sales or any social science qualification Good Communication,
Sales negotiator
Problem-solving and presentation skills crucial to overall objective achievement.
