Ensure rules & regulations are strictly established and adhered within the Hotel including Hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
Ensure sales are driven to the department’s full potential and budgets are adhered to.
Manage costs and ensure they are in line with sales without compromising quality
Manage the department in an entrepreneurial manner, looking for opportunities to generate more business at all times
Foster Innovation and new ideas and follow through on implementation
Train and ensure growth of Internal talents to ensure a smooth transition in case of promotions and transfers
Establish and maintain effective and positive employee working relationships
Receive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attained
Record all transactions, prepare and share daily sales reports
Manage restaurant stock and inventory
Any other duties that may be assigned from time to time
Requirements
Proven work experience as a Restaurant Manager or similar role.
Proven Customer Service experience as a Manager.
Extensive F&B knowledge.
Familiarity with Restaurant Management Software.
Strong leadership, motivational and people skills.
