Our client is a well establish holistic spa offering a refreshing, rejuvenating and rebalanced experience to their clients.  They are looking to recruit a Branch Manager oversee the daily branch operations and administrative functions.  In liaison with the HR and Finance Teams, the successful candidate will be responsible for team HR and branch compliance.

Key Requirements:

• Drive operational excellence through cost effective approaches.
• Ensure compliance across all departments with the branch.
• Create and maintain effective processes to manage all machines and equipment.
• Manage external parties such as contractors, city council and public health offices.
• Team coordination and management including HR issues.
• Ensure the company policies and procedures are known, understood and followed by all employees.
• Ensure 360 degree customer experience is understood, implemented and upheld by all.
• Manage employee performance.
• Organise onboarding of new employees.
• Liaise with HR to carry reviews of existing employees and implement training plans.
• Liaise with Front Office Manager.
• Ensure the FOM is always updated of team changes to ensure proper and convenient planning for team calendars.
• Review and manage any feedback regarding employee or facility for troubleshooting.

Qualifications:

• Bachelor’s degree from reputable institution.
• Intrigued by moving parts and excellent coordination of events.
• Organised with an eye for details.
• Experience in managing operations and contractors highly preferred.
• Experience managing/leading and coordinating a team of more than 8 people.
• Knowledge of scheduling software systems is highly desirable.
• Solution-orientated and a great team player.
• Professional and cordial personality is highly preferred.