Capture and maintain data effectively and accurately.
Process and maintain related documents and records.
Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
Comply with the Code of Banking Practice at all times.
Follow detail steps as per Star 2 of 5 Star process.
Mandates
Obtain mandates for all accounts, where required.
Ensure that mandates are correctly completed and conform to legal requirements.
Administration
Ensure the timeous processing and capturing of investment rollovers.
Correct exceptions highlighted on edit and demographic clean up reports promptly.
File mandates and signature cards accurately.
Resolve account detail queries and problems within laid-down time frames.
Business development
Sell the bank’s product reactively and pass on sales leads to the applicable areas.
Legislative prohibitions
In terms of the Prudential guidelines under the CBK Act, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
