Carry out Service interventions/ Diagnosis as allocation by back office
Determine running condition of the existing and new feet and come up with parts and service leads
Drive parts & service growth by encouraging and guiding customers to consume existing stock and by promoting service culture.
Drive sustainability and optimization by regular installation of smart link and optimizer try and buy.
Establish and maintain continuous communication with customers in service contract with proactive regular visit plans that will increase compressor availability and customer satisfaction.
Advise customers on element overhaul/element replacement by regularly carrying out SPM measurements and notifying customers in advance for budgeting.
Carry out Technical and warranty support assigned by the back office.
Collect competitor machines information to aid in development of competitor machines installed base.
Regularly provide market and competition intelligence back to Nairobi office.
Weekly reports of activities carried out and plan for the upcoming week.
Any other duties as may be assigned by your manager