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Call Centre Nurse - Fixed Term Contract (Expired)

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Recruiter / Employer: Old Mutual Kenya
Contract: Contract / Casual
Salary: Confidential
Status: Expired

Job Description

  • Deals with clients via telephone in adherence to procedural productivity and quality standards.
  • Strong support role involving sharing information.
  • Takes inbound or makes outbound calls effecting outbound calls in accordance with predetermined schedule.
  • Finalises calls at point of contact where possible.
  • May escalate more complex queries. Moderate (intermediate) to high level of technical knowledge.
  • Partially multi skilled across product and process relevant to the business area.
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