Title: Senior Systems Engineer.

Reporting to: Systems Engineering Manager

Industry: IT Services

Location: Nairobi.

Gross Salary: Competitive

Job Objective: The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. Ensuring the highest levels of systems, infrastructure availability and SLAs.

Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to.

Roles & Responsibilities

• Participating, providing, and assisting in the design, UAT and implementation of solutions.
• Hardware and software scoping and planning for client requirements.
• Capacity planning of resources for physical and virtual environments.
• Collaborate with cross-functional teams for project & service delivery, such as client services, technical teams and third-party solution providers
• Engage in new and existing business/client project planning sessions to provide input and align to industry best standards.
• Ensure client systems remain stable and requirements are continuously met.
• Ensure client SLAs, deliverables and projects are met timeously
• Co-ordinate software & systems solutions testing and rollouts.
• Remain proactive and responsive to prospective clients and stakeholders. Retain and develop strong relationships with clients, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives.
• Provide information and evidence for technical audits and advise on solutions for improvement.
• Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems
• Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact the specialist support team has on delivery of ensuring the business achieves the revenue targets
• Ensure departmental expenditure is within budget
• Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.
• Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security and protection of data.
• Ensuring the best practices and policies are set in place and continuously reviewed for PCI compliance and ensure companys attestation.
• Continuously provide enhanced and improved solutions/ strategies to business without disruption to systems & services.
• Maintain internal standards documentation with revisions and reviews.
• Proactively monitor, maintain and mitigate risks to sensitive data, cyber-attacks, vulnerabilities and security breaches.
• Continuously keep up with day-to-day security risks and forums.
• Strong approach to safety, with good appreciation of multiple Geo-location and compliance requirements in design
• Conduct Root Cause Analysis (RCA) and Implement corrective action
• Ensure proper change controls and processes are in place and upheld by the team for changes to production and critical systems.
• Ensure Systems Engineering processes are properly documented, periodically reviewed and approved by the relevant stakeholders.
• Ensuring the software and Anti-Virus tools used throughout company are up to best practice and meet industry standards, as well as updated regularly to harden security and the risk against attacks.
• Provide a Technical Subject Matter expert role
• Works towards improving or creating new accepted guidelines and practices according to best practices.
• Refers issues not covered by procedures or prior experience to line manager or IT Management
• Span of control includes all geographies and multiple disciplines
• Level of responsibilities can be heightened as and when required

Skills and Competencies

• Extensive experience with core Microsoft Windows roles and features
• Implement, administer, and maintain Microsoft Windows Servers.
• Install, configure, test and maintain operating systems, application software and system management tools
• Strong understanding of Microsoft Update methodologies, including SCCM, WSUS.
• Manage and maintain Office 365 Security, Compliance and Governance, ensuring Office 365 is secure.
• Liaise with vendors and other IT personnel for problem resolution procedures. A+, N+
• 4+ Years experience in Information Technology
• Experience with system engineering design strategies and techniques
• Experience with software development life cycle
• Liaise with vendors and other IT personnel for problem resolution
• Evaluates the existing systems and provides the technical direction to IT support staff.
• Virtualization technologies (VMWare preferred)
• Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange and Remote Desktop Services
• Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)
• Experience with on-premises AD, Azure AD, AD Connect, ADFS and similar technologies
• Exposure to PCI-DSS and compliance Standards
• Providing exceptional service to internal and external customers.
• Analytical Thinking: Ability to collect and analyse information, problem-solve, and make decisions
• Initiative / creative thinker with a flexible approach to change

• Creation & maintenance of Failover Clusters supporting SQL and File Share services.
• Own and grow Systems Engineering & Realization capabilities for the company.
• Leadership skills: Ability to lead and motivate a team
• Scripting and automation
• Installation, configuration & management of highly available ADFS servers.
• Microsoft O365 Environment Installation, Monitoring, Support & Maintenance
• Installation, configuration & management of Active Directory Domain and Certificate Services servers.
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Backup Solution Installation, Monitoring, Support & Maintenance (Local, Hosted & Off Site)
• Creation & maintenance of Remote Desktop Servers (RDS) including Gateway services.
• Participate in the design of information and operational support systems

Minimum Experience & Qualification

• IT Diploma or Degree
• A+, N+
• MCSE/ MCSA
• 7+ Years experience in Information Technology
• Experience with full product development life cycle Strong scripting and automation skills
• Security (S+)
• O365 or other cloud certifications

How to apply

Send cv and cover letter to: [email protected]

N.B If youre emailing us directly, remember to insert in the email subject Senior Systems Engineer consideration latest Tuesday 22nd August 2022.