Title: Systems Engineer.

Reporting to: Systems Engineering Manager

Industry: IT Services

Location: Nairobi.

Gross Salary: Competitive

Job Objective: Systems Engineer is responsible to manage and monitor all installed systems and infrastructure. Installing, configuring, testing, and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems, infrastructure availability and SLAs.

Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to.

Roles & Responsibilities

• Participating, providing, and assisting in the design, UAT and implementation of solutions.

• Hardware and software scoping and planning for client requirements.

• Capacity planning of resources for physical and virtual environments.

• Engage in new and existing business/client project planning, testing and rollouts.

• Ensure client systems remain stable and requirements are continuously met.

• Ensure client SLAs, deliverables and projects are met timeously.

• Co-ordinate software & systems solutions testing and rollouts.

• Patch management and remediation to systems and vulnerabilities across infrastructure, software and other applications

• Communicate effectively with clients and key stakeholders

• Resolving reactive day to day internal and external client related issues

• Grow, mentor, and upskill the team on technical and management skills
• Ensures direct reports community as well as extended reports follow relevant company policies, compliance policies, legislation, regulation, and client obligations

• Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
• Identify, promote, and gain support for improvement opportunities that will increase revenue and or reduce operating costs.
• Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.

• Ensure overtime and additional cost to company are accounted for monthly and logged accordingly for audit purposes.

• Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security, and protection of data.

• Ensuring the best practices and policies are set in place and continuously reviewed for PCI compliance and ensure companys attestation.

• Continuously provide enhanced and improved solutions/ strategies to business without disruption to systems & services.

• Maintain internal standards documentation with revisions and reviews.

• Proactively monitor, maintain, and mitigate risks to sensitive data, cyber-attacks, vulnerabilities and security breaches.

• Continuously keep up with day-to-day security risks and forums.

• Strong approach to safety, with good appreciation of multiple Geo-location and compliance requirements in design

• Conduct Root Cause Analysis (RCA) and Implement corrective action

• Ensure proper change controls and processes are in place and upheld by the team for changes to production and critical systems.

• Ensure Systems Engineering processes are properly documented, periodically reviewed and approved by the relevant stakeholders.

• Ensuring Anti-Virus tools used throughout estates are up to best practices and meet industry standards, as well as updated regularly to harden security and the risk against attacks.

• Defines and provides the required authoritative processes

• Provide advice and guidance to the peers

• Work towards improving or creating new accepted guidelines and practices according to best practices.

• Refer issues not covered by procedures or prior experience to the IT Management

• Level of responsibilities can be heightened as and when required

Skills and Competencies

• Good attention to detail, drive and high level of customer service
• Attention to detail, drive and high level of customer service.
• Must be proactive in anticipating the complexities around changes within the infrastructure.
• Manage and monitor all installed systems & infrastructure (Server & desktop)
• Install, configure, test and maintain operating systems, application software and system management tools
• Strong understanding of Microsoft Update methodologies, including SCCM, WSUS.
• Microsoft O365 Environment Installation, Monitoring, Support & Maintenance
• Active Directory, Group Policy, DHCP and DNS Management
• Experience using Kaspersky Endpoint Protection solutions.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution procedures. A+, N+
• 4+ Years experience in Information Technology
• Experience with system engineering design strategies and techniques
• Experience with software development life cycle

Minimum Experience & Qualification

• A+, N+
• 4+ Years experience in Information Technology
• Experience with system engineering design strategies and techniques
• Experience with software development life cycle
• MCSE/ MCSA
• IT Diploma/ Degree
• Strong scripting and automation skills
• Security (S+)
• O365 or other cloud certifications

How to apply

In case you experiencing difficulties apply through the email: [email protected]

N.B If youre emailing us directly, remember to insert in the email subject Systems Engineer consideration latest Tuesday 22nd August 2022.