About the Role
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AAin Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com. We currently have an exciting career opportunity for an IT Service Desk Support within Jubilee Life Insurance Limited. The position holder will report to the IT Service Desk Administrator and will be based at the Head office in Nairobi.
Role Purpose
Reporting directly to the Service Desk Administrator, the resource will be primarily in charge of managing the Service desk and providing 2nd level IT support while managing 1st level support personnel.
Main Responsibilities
• Ensure that staff queries are resolved as soon as possible and within agreed SLA times.
• Coordinate with various other IT resources (Application and Infrastructure) to ensure that any IT PC/LAN/WAN issues are resolved as soon as possible
• Manage vendor's deliveries & invoices appropriately.
• Conduct preventative maintenance on Jubilee-owned IT assets on a regular basis to guard against early/frequent breakdowns
• Provide support for VC, meetings /conference room IT requirement.
• Close support calls within agreed time frames, accurate inventory is maintained and that agreed-upon SLA with Users for their request is maintained.
• Providing first-line support to customers & escalating customer calls to second-line technical support.
• IT Communication for changes & critical updates from to the business & users.
• Any other tasks as assigned by the Service Desk Administrator in accordance with the workings of the IT department of Jubilee Insurance
Functional Skills
• Active directory domain security and management
• ITIL Knowledge
• Basic Networking Skills
Qualifications
• Bachelor of Science Degree in Computer Science from a recognized University
• ITIL
• Microsoft Azure Fundamentals
• Microsoft Certified Systems Engineer (MCSE)
Relevant Experience
1. 2+ years of experience in networking, hardware, and system software.

How to apply
If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position by 12th August 2022
Only shortlisted candidates will be contacted