To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)
KEY RESPONSIBILITIES
Ensure 24/7 availability of Authorization system and any other systems as required by users
Root Cause Analysis of incidents
Provide second level support for issues raised by system users
System administration for a healthy platform to service customer requests
Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
Performing systems upgrades, updates when they are due and collaboration of vendors
Support improvement and delivery of new Card products/services
BCP for Card systems
Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
Management of system resources, application tuning/optimization and performance monitoring
Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal (ATM/POS) & business applications.
Knowledge of Operational risk management i.e. AML and KYC principles.
Agency Banking systems support
Vendor negotiation and contract management
Project management
Adherence to Change management and governance frameworks
Support improvement and delivery of new products/services
Integration of E-commerce solutions/platforms
Support of the EOD processing
Review project status, action pending tasks and provide update to stakeholders
