PURPOSE:

To generate revenues and maintain relationship from the banking sector.

PRIMARY RESPONSIBILITIES:

• Generating new business from the Banking sector as per the set targets;
• Servicing existing client Banks;
• Training new and existing clients on various CIC products;
• Attend to customer queries and complaints;
• Liaising with the various departments to ensure timely service delivery to the client;
• Attend and participate in the various key activities in the department;
• Providing timely and accurate quotations within the stipulated turnaround times;
• Gathering market intelligence to ensure updated product offering
• Participate in the preparation of annual revenue budget;
• Follow up to ensure renewals are at the acceptable rate;
• Liaising with service providers to ensure timely customer service;
• Promoting CIC Group brand.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in Commerce or in a related field

Professional Qualifications

• Certification in either of the following; ACII, AIIK or COP

Experience

• Up to two (2) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good negotiation skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors