Primary Purpose: 

The position is responsible for ensuring quality standards in the proper recruitment and use of contract interpreters by RSC Africa. 

Essential Duties:

• Oversees the updating and maintenance of interpreter and Child-minder profiles on the RSC Africa Contractor Database in strict adherence to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
• Assists in reviewing and updating, as appropriate, the Interpreter Contract, Interpreter Code of Ethics, Interpreter Application form, and any other documents signed by Contract Interpreters and Child-minders.
• Takes a lead role in projects within Interpreter Unit including planning workflow, providing direction, identifying reporting parameters, setting timelines and completing quality control checks on the projects.
• Confirms that staff have appropriate rights/access to essential folders and databases to facilitate their work.
• Assesses daily unit reports and recommends work plans and clean-ups.
• Takes the lead role in the creation of daily work plans in the absence of the Supervisor or as delegated.
• Runs QC reports on tasks and identifies action items and reports these findings to the Supervisor.
• Assists in the development of Interpreter Unit on boarding and training procedures and modules as well as assisting in their implementation as required.
• Assists in providing guidance to staff on different unit projects and effective use of interpreters and Child-minders.
• Reviews Interpreter unit SOPs and guidelines periodically and suggest updates if/when necessary.
• Assists in maintaining required records of Contract Interpreters/Child-minders, including police certificates, reference checks, and identification documents as per Program Integrity Guidelines.
• Attends scheduled dry runs and provides feedback as necessary.
• Develops resources for use by Interpreters, Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters and Child-minders.
• Develops and implements training to RSC Africa staff on the effective use of contract Interpreters and Child-minders. 
• With the guidance of the Interpreter Supervisor, develops and implements training to contract Interpreters across sub-Saharan Africa.
• Conducts training, testing, observations (Pre-screening interviews and Cultural Orientation classes), and supervision of the Interpreters and Child-minders, both in the field and in Nairobi on a regular basis.
• Provides support to the Interpreter Supervisor on the annual review of the stipend, subsistence allowance, transport reimbursement and payment options for contract interpreters and Child-minders in all RSC Africa processing locations. 
• Works with the Interpreter Supervisor to develop feedback mechanisms and process reviews to improve organizational management of contract interpreters.
• Assists in monitoring, responding and managing the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Child-minders and Interpreters in a timely manner.
• Serves as the Program Integrity champion and focal point for all interpreter related requests and/or issues.
• Coordinates with the Data Integrity Unit on the development of effective reports ensure program adherence and compliance. 
• Assists in the development of the internal monthly reports, PRM quarterly reports, and other reports, as requested.
• Prepares and sends out contractor tips.
• Participates in process reviews.
• Maintains a current knowledge of the United States Refugee Admissions Program. 
• Travels periodically to field locations throughout sub-Saharan Africa.
• Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.

Qualifications:

Experience: 

•  Four years of paid work experience.
• One year working with interpreters and/or Child-minders at RSC Africa preferred.
• Supervisory experience preferred.
• WRAPS knowledge preferred.

Skills: 

• Demonstrated ability to deliver training.
• Demonstrated computer skills including Microsoft Word, Excel, Outlook and PowerPoint.
• Strong verbal and written English language skills.
• Strong organizational and time management skills.

• Meticulous attention to detail.

Education & Certifications: 

• Bachelor’s Degree or four (4) years of related experience in lieu of a Bachelor’s Degree is required.

Abilities: 

• Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;  
• Analyse and solve complex problems and make sound decisions;  
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.