Job Summary
The job holder is responsible for;
Maintaining operational readiness and efficiency of business systems
by providing permanent solutions for identified system issues and
incorporating identified changes/enhancementsPreparing and implementing user training/knowledge transfer programmesProviding general support to respective business system users by fulfilling general user requestsKey Responsibilities
Analyses escalated system issues and designing cost effective solutions that meet business requirementsAnalyses business functional and non-functional requirements,
organizes and models them into technical requirements specifications and
System Use Cases (SUCs)Develops System Changes Requests (SCRs) based on Requests for Change
(RFCs) and detailed analysis of RFC requirements and submits to
developersValidates and verifies business requirements and ensures that they
map to the real business needs and that they meet essential quality
standardsAnalyses trade-offs between systems usability requirements and
performance needs and advises stakeholders on the most optimal
implementation strategyIdentifies and proactively fixes system issues through monitoring and early detection of potential issuesReviews systems technical requirements specifications and System Use
Cases (SUCs) with stakeholders and incorporates identified
recommendationsEnsures that new technical requirements for business systems are
properly integrated with existing processes, systems and skill setsAnalyses and documents existing business systems, business processes
and business models and regularly reviews them to ensure continued
relevanceCoordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance requiredAnalyses and documents identified risks likely to affect business
systems, risk mitigating measures and prepares reports of findings to
provide input to business systems acquisition strategiesEnsures that tasks assigned are resolved within internal standardsCoordinates user demos for automated processes and change requestsReviews training /knowledge transfer programmes and seeks approvals for implementationCoordinates user training and user support programmesMaps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiativesEnsure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.Academic and Professional Qualifications
Academic Qualifications
- Bachelor’s Degree or Masters Degree in Computer Science, Management
Information Systems, Information Technology, Electrical / Electronic
Engineering, Telecommunications or any other IT related field.
Technical Skills Required:
The Job holder must have:
Working knowledge in Oracle development and database management toolsWorking knowledge in Java programming language and PL/SQLWorking knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)Working knowledge of structured programming and database design conceptsWorking knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and RESTWorking knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)Working knowledge of Linux/Unix and Windows operating system platformsWorking knowledge with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)Knowledge of system design and modelling techniquesWorking knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)Basic knowledge of the following tools: process modelling (MS Visio,
etc.), Project Management i.e. MS Project and Presentation i.e. MS
PowerPointRelevant Work Experience Required
At least One (1) year post qualification experience in systems analysis and support of large enterprise applications.
Competencies
The Job holder must:
- Have good understanding of the KRA’s goals and objectives.
- Be resilient, focused, results oriented and a team player.
- Have strong analytical, diagnostic, decision making and problem solving skills.
- Have strong abilities to conduct research affecting business and propose suitable solutions/products.
- Have ability to pay attention to details and work under minimum supervision and for long hours.
- Have strong interpersonal, written and oral communication skills.
- Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If
you experience any delay in receiving an email notification at the end
of the e-recruitment registration process, please refresh your email. In
case of any challenge, please send your query to [email protected]
Kenya
Revenue Authority does not charge any fee at any stage of the
recruitment process (application, shortlisting, interviewing, and/or
offer)