Title: Credit Control Officer - Kisumu

Reports to: Senior Accountant

Industry: Food and Production

Location: Kisumu

Gross Salary; Competitive.

About The Role

Job Purpose: You will be responsible for receiving all payments and sales of the day made by the field sales representatives as well as accounting for all monies received (involving cheques, MPESA, cash, credit and/or debit cards) and providing outstanding and friendly service in the interface and interactions with customers.
Roles & Responsibilities
1. Formulate, review and implement Credit Control Policies and Procedures
2. Ensure credit and collection policies and procedures are followed within the team
3. Maintain accurate records of receivables, analyze the effectiveness of the organization’s credit control system and implement changes to improve profitability and reduce bad debts
4. Hold regular meetings with the Marketing team to update them on the Sales Reports for their routes and areas
5. Hold regular meetings with credit clients to resolve pending queries and disputes to maintain good working relations
6. Ensure timely payments while maintaining a high level of client retention and satisfaction
7. Receipt all payments and update client accounts
8. Conduct monthly credit account reconciliation and send credit statements to clients
9. Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary
10. Ensure that team meets debt collection targets
11. Negotiate payment plans with clients and set up credit terms and conditions
12. Handle disputed bills and resolve any conflicts with clients by coming up with amicable solutions
13. Issue Credit Notes where applicable as per the organization’s policy
14. Propose write-off of irrecoverable receivables per company policy
15. Provide ad-hoc reporting as and when requested by management
16. Regularly follow up on overdue invoices by in-person visits, telephone, email & letter within agreed timescales
17. Maintain accurate records of all communication with clients and credit statements
Key skills & Qualifications
1. Bachelor of Commerce degree majoring in accounting or its equivalent.
2. CPA (K)/Section I
3. Sound knowledge of debt collection
4. At least 3 years of working experience in a similar position
5. Knowledge and use of Accounting Software
6. Well conversant with Kisumu and the western region is an added Advantage
7. Knowledge of relevant legal requirements
8. Experience in working with targets and tight deadlines
9. Excellent communication and negotiation skills
10. Ability to positively connect with clients and encourage them to make payments toward debts owed
11. Time management skills are essential to complete all required client calls daily
Competencies
1. Strong analytical skills and attention to detail
2. Good business acumen for problem-solving and decision-making
3. Excellent negotiating skills
4. Confidence to deal with a range of stakeholders
5. Excellent time management skills and ability to prioritize a demanding workload
6. Ability to establish and maintain good client relationships, both internally and externally at all levels.

How to apply

Visit:https://www.careers-page.com/gaprecruitment/job/QV646RX6/apply