Advises customers about necessary service for routine maintenance.
Explains the services offered at the Auto Centre including car wash, repairs, express services, wheel balancing etc
Customer service and PR to retain customers
Taking payments in cash and Mpesa
Coordinating between the staffs and the customers
Marketing strategies including digital marketing
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer’s signature on repair order; provides customer with a copy.
Establishes customer’s method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Qualifications
Degree or Diploma
2-3 years experience in a busy Auto centre
PR and customer service skills
High levels of integrity
Marketing skills
Online marketing skills
Basic mechanical knowledge
Ability to remain calm and undertake various tasks
Excellent time management abilities
Good communication skills
Planning and organizational skills
Problem solving
Decision-making
Team player
Qualified candidates are encouraged to send CVs quoting relevant skills and experience to[email protected]
Interviews will be conducted on a rolling basis until the position is filled
