RECRUITMENT ADVERTISEMENT
About Us
City eye hospital is a social venture that provides quality and affordable eye care to people living in Kenya and is a member of the ACCESS eye hospital network in Sub-Saharan Africa. We are a dedicated, dynamic, and experienced team of eye care professionals. We are looking forward to onboarding top, reliable and unique talent to support our venture of offering unmatched eye care services in line with our core values; God, People, and Excellence. We have exciting career opportunities as detailed below.
Main Purpose of the Role
The incumbent shall be responsible for receiving patients at the reception, bill patients for services required, managing appointments, and responding to queries as appropriate.
Key Responsibilities
Driver Duties
a) Receive and welcome clients at the front office and determine their needs.
b) Direct clients to service points as appropriate.
c) Answer promptly incoming calls, assisting the caller or directing them as appropriate.
d) Register patients into the Hospital Information Management and the ERP systems.
e) Generate the patients’ files through the EMR system.
f) Review patients’ notes to determine the appropriate service sought.
g) Schedule appointments for patients and ensure that details are well communicated to them, verbally and through their appointment cards.
h) Bill patients for consultation and ensure that the payments are received through Mpesa or the banking system.
i) Carry out reconciliations for all the monies received and sharing the reports of the same at the end of the day with the Operations Officer.
j) Provide feedback to the Front Office Coordinator on company policies and procedures, and constantly look out for potential changes which could improve operational efficiency at the Front Office.
k) Take part in company projects and/or any other duties as assigned by your Line Manager, or any other person placed in authority over you.
Knowledge and Experience Required
(i) Diploma or higher in any business-related field or social sciences.
(ii) Certificate in Front Office/Customer Care Management/ Client Relations/ Public Relations shall be an added advantage
(iii) 2 years experience in a similar role.
(iv) Must be computer literate
(v) Previous working experience with Hospital information Management and ERP systems shall be an added advantage.
Key Skills and Competencies Required
(i) Attention to detail.
(ii) Excellent Interpersonal communication and Customer Care Skills.
(iii) Strong communication skills and the ability to converse in the local dialect
(iv) Ability to work well under pressure and thrive in a fast-paced medical environment.
(v) Willing to contribute to areas beyond the formal job description
(vi) Willingness to work a variety of hours as the business demands, including occasionally late nights.
(vii) Able to and willing to work in Nyeri and/or any other place that they may be deployed within Kenya.
(viii) Ability to work effectively both independently and as part of a team.
(ix) Demonstrated ability to uphold and align oneself with the core values of the city eye hospital.
How to apply
Interested and qualified candidates to make their applications through: [email protected] with the subject
being “Customer Care Representative- Nyeri” – CEH/HR/REC/014/2022’’. The application must include;
1. An up-to-date CV, not more than 4 pages long, with the current and expected remuneration indicated in the CV.
2. A one-page document in PDF format explaining how their personality aligns with the core values of City Eye Hospital.
