PURPOSE OF THE ROLE

The Process Modeler will be responsible for the development, documenting and implementing of all Procedure Manuals processes related Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders.

Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:

KEY RESPONSIBILITIES

• Manage and maintain/update the Group operations procedures manuals and processes after BPI deliver the same to business
• Receive process flows from the BPI team and convert the same to procedure manual
• Expertise in Business process management
• Working with all stakeholders during development and update of procedure manual
• Creating the training packs and quick reference guides for the procedures
• Will be responsible for the development and delivery of procedure manuals relating to  Digital operations
• Will ensure that the procedure manuals are aligned to meet the short- and long-term business objectives.
• Will participate in escalating matters related to development Group operations procedures to relevant stakeholders.
• Organize and document all Group operations procedures manuals
• Ensure full compliance with all values policies and procedures of the company  at all time

Qualifications

• Bachelors degree in any related field from a recognized university or College
• Expertise in Business process management
• Excellent Leadership and interpersonal skills: Relationship management
• Experience and understanding of Process modeling
• Analytical thinking and judgment
• Strong business communication and Presentation skills
• Effective planner and ability to prioritize workloads