Job Description

Key Responsibilities:

• Support the development of aftermarket business across different regions in Africa territory
• Attend to complaints raised by customer/dealers, fault findings & rectification
• Understand & resolve issues related to installation & operation of Chillers, package, ducted split & HVAC systems.
• Carry out preventive, corrective & breakdown maintenance of HVAC equipment & systems.
• Ensure appropriate selection of replacement parts, raising spares & consumables requisition as per company procedures for repair & maintenance work.
• Maintain & update customer database, service reports and equipment history periodically.
• Provide technical support and troubleshooting services
• Conduct product service training program for service engineers & technicians from distributors.
• Advise customers on repairs including cost estimates and make recommendations for preventive maintenance.
• Quote and execute the service jobs.
• Respond to emergency situations during or after hours for the purpose of resolving immediate safety concerns.
• Assist customers to start up and commission supplied equipment.
• Provide customers with telephone/email support to start up or trouble shoot and rectify faults.

Qualifications

• A Diploma in Electrical or Mechanical Engineering, preferable the Refrigeration and Air conditioning stream with at least 5 years of experience.
• HVAC background with experience in field troubleshooting/customer relation management.
• Good understanding of measuring & testing instruments & their application.
• Demonstrated understanding of blueprints, drawings, and diagrams while troubleshooting.

Additional Information

Key Competencies & Attributes

• Strong Interfacing customer skills
• Ability to prioritize tasks effectively & time management skills
• Excellent communication skills
• Excellent analytical and problem-solving skills.