Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Grafana, Uptime Robot, Nagios
Good problem-solving skills, good verbal and written comms skills, ability to work under pressure to restore services,
Ability to manage incidents independently as well as working together in a local team and wider regional team
Capability to flick between break/fix, and proactive tasks projects
Enhance monitoring tool to improve the monitoring of production processes Build python scripts for application tooling
Working with the development team to automate manual support processes Provide strong incident management during outages to improve recovery time Analysis of incidents to identify underlying trends and focus areas
Supporting the design and development of standard process to eliminate pain points, issues and root causes of current Production Management processes.
Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle
Interact directly with IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets
Confidence to push back and say No when expectations are not aligned with the correct/agreed/sold solution
Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed
Provide ad hoc reports to the business where this will add value or reduce costs.
Carries out detailed technical analysis of the production to identify performance,
stability and resilience enhancements
Designs, tests, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered Application or platform
Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles
Works with Delivery Services e.g. (Infrastructure) on improvements to service availability and resilience
Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles
Key Stakeholders
Venture Lead, Solv Kenya
Commercial Lead, Solv Kenya
Risk and Compliance Solv Kenya
Our Ideal Candidate
University Degree In Computer Science, Information Technology, etc.
