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Technical Manager (Expired)

Recruiter / Employer: Janta Kenya
Contract: Contract / Casual
Salary: Confidential
Status: Expired

Technical Manager
Responsible for;

1. Taking charge of all technical functions within the company (Surveys, installations, and support)
2.  Guide the team through the development, testing of new technology, and implementation stages and review the completed work effectively.
3. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
4. Understand project requirements, coordinate resources, and direct the projects in the right direction in a timely manner.
Responsibilities
1. Manages third-party vendors eg ISPs, and internal and external service lines, and ensures compliance with agreed-upon scope, timelines, quality, SLAs, and other contractual agreements.
2. Prioritize and schedule user problems. Escalate problems (when required) to the appropriate party.
3. External communications to first-party technology providers for resolution of technical issues.
4. Ensure all client inquiries are resolved in a timely and accurate manner and communicate effectively with a client when necessary.
5. Apply diagnostic utilities to aid in troubleshooting.
6. Coordinate and supervise work efforts when multiple stakeholders are needed to complete work.
7. Delegate and allocate responsibilities efficiently to manage projects end to end.
8. Manage and work with the team for effective UC product demos.
9. Manage the day-to-day activities of the functional team consisting of installers and technical support.
10. External communications to first-party technology providers for resolution of technical issues.
11. Quality Assurance by monitoring, reviewing, and validating all daily activity to ensure accuracy and timeliness, and processing, as well as adherence to controls
12. Manage the process of communicating functional requirements to the top management team and oversee the formal planning, tracking, and reporting on project status.
13. Ensure standard operating procedures and project guidelines are in place Work with other departments in technical sales support to conduct demos and client visits.
14. Coordinate the support team.
15. Provide an efficient working atmosphere to project teams and ensure objectives are met within the stipulated time
16. Lead team in researching, testing, and evaluating new technology.
17. Work harmoniously with other technical staff to solve and pre-empt existing tasks and challenges.
18. Train and conduct assigned tasks/demos for staff and clients.

Requirements
1. Two years of technical support or other relevant experience.
2. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives.
How to apply
If you are up to the challenge and possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Technical manager” to: [email protected] 

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